Frequently Asked Questions
- How does your made-to-measure process work?
Our made-to-measure process leverages AI technology to predict your measurements based on a few simple inputs such as height, weight, and body shape. We then customize the garment to provide a better fit to your unique body type.
- What if I'm unsure about my measurements or how to input them?
Not to worry! Our platform provides step-by-step guidance on how to accurately measure yourself. Additionally, our customer support team is always available to assist you throughout the process.
- What if the garment doesn't fit perfectly the first time?
We understand that achieving the perfect fit can sometimes require adjustments. If your garment doesn't fit as expected, simply contact us, and we'll work with you to make any necessary alterations or even remake the garment entirely at no extra cost.
- How accurate are the AI-generated measurements?
Our AI algorithms have been trained on vast datasets to accurately predict measurements. However, we understand that every body is unique, so we offer a satisfaction guarantee and are committed to ensuring your garment fits.
- Can I see examples of garments you've made for other customers?
Certainly! We showcase a gallery of customer photos and testimonials on our website so you can see real-life examples of our work and hear from satisfied customers who have experienced the benefits of made-to-measure clothing.
- How long does it take to receive my custom-made garment?
Since each garment is made-to-measure, production times may vary depending on the complexity of the design and current order volume. However, we strive to deliver your order within 7-10 days and keep you updated on its progress every step of the way.
- What if I'm still not satisfied with the fit after alterations?
Your satisfaction is our top priority. While we do not offer refunds due to the custom nature of the garments, we are committed to working closely with you to address any concerns If you're still not completely satisfied with the fit of your garment after alterations, we offer the option to remake the garment to ensure you're fully satisfied with your purchase.
- Do you offer any additional styling or sizing advice?
Absolutely! Our team of experts is here to provide personalized styling advice and sizing recommendations to help you create the perfect garment for any occasion.
- How do I get started with the made-to-measure process?
Getting started is easy! Simply visit our website, choose your desired garment, and follow the made to fit prompts to get your measurements. If you have any questions or need assistance along the way, don't hesitate to reach out to our friendly customer support team for help.
